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๐๐๐๐๐๐๐โข ยท Customer Care
How can we help?
Have a question about one of our fashion hats, an existing order, shipping, tracking, payment, a return, or a refund? Contact our customer care team and we will be happy to assist you.
Questions About an Existing Order
Please include your order number and the email address used during checkout when contacting us. Providing these details helps our team locate and review your purchase more efficiently.
Problems With Your Order
If your hat arrives damaged, defective, incomplete, incorrect, or materially different from its product description, please contact us promptly.
Please include:
- Your order number;
- A clear description of the issue;
- Relevant photographs or a video, where appropriate; and
- A photograph of the shipping label and outer packaging, where relevant.
After the issue has been reviewed and an error attributable to us is confirmed, we will provide an appropriate replacement, reshipment, refund, or return solution without requiring you to bear additional costs caused by that error.
Please note: Minor differences in color, texture, shape, or measurements may occur between product photographs and individual hats. These variations are not necessarily considered defects.
Before Returning an Item
Please contact our customer care team before shipping any hat back to us.
Do not automatically send returns to our registered business address. Once your return request has been reviewed and approved, our team will provide the appropriate return destination and instructions.
Response Time
We aim to respond to customer inquiries within 24 hours. Requests requiring further investigation with a shipping carrier, payment provider, fulfillment partner, return facility, or another relevant service provider may require additional review time.
Customer care is available 8:00 AM โ 10:00 PM Daily.
Still have a question?
Email service@zuvqemx.com or call +86 311 89891188. For order assistance, include your order number and a short description of what you need help with.
Customer care hours: 8:00 AM โ 10:00 PM Daily.
Company details
Business & Contact Information
๐๐๐๐๐๐๐โข is operated by Quanzhou Tongyun Qian Trading Co., Ltd.